Leading national retail Energy provider has chosen to move ahead with XMPro to enhance their customers satisfaction rate and to improve on internal process controls in partnership with Professional Advantage.

An initial pilot or proof of concept will be created to address their key requirements. Timeliness in responding to disputed metre readings logged by customers directly, or passed through in industry feeds from other suppliers during a provider swap process, is a key area in terms of performance benchmarking in the industry, and the perception of customers joining or leaving the service.

The proposed XMPro solution, will allow enhanced auditability and control of the process, while ensuring that standards can be maintained and raised over time as the volume of customer's increase.

Automation of industry feed monitoring, escalation and aging of cases, and integration with other internal systems, will ensure request from other suppliers are manged effectively and allow the organisation to provide the highest standards of customer satisfaction.

Learn more about XMPro.