UK support is provided from 8:30am - 6:00pm Monday to Friday.
Direct Customers
Direct Professional Advantage customers have access to help desk consultants via telephone or email. Plus have access to all the portals. A direct customer will be able to see that status and work done on each support call via the web eService Support portal plus, for the nominated person, receive a weekly service postcard listing the status of all open support calls plus the work performed.
Logon to our Customer Portal for:
- Support Centre
- Knowledge Base
- Product Domain
- Logon button (Customer Portal)
Customers of Resellers
Indirect Professional Advantage customers are using our solution sets but you have chosen to be supported by a member of our Business Partner community. An indirect customer has all the benefits of a direct customer except support calls are logged with your Business Partner.
eService Support
Professional Advantage's Online Client Support Centre offers you internet access to log support calls, review the status and history of your calls and search our knowledge database.
Interactive Support Service
Our helpdesk now has the ability to directly view what you're seeing and/or doing by logging into your system using a standard internet browser. GoToMeeting works with existing firewall technology, password protection and encryption to protect sensitive data.
Service Postcards
Every week, an email is automatically generated and sent to you detailing the status of current issues logged with the Helpdesk.
