Services & Support
At Professional Advantage we know your success depends on how effectively you can put your technology solution to work and we know the importance of being there when you need us.
Our dedicated support team is here to help you. The UK team cover our phones, email and eService during working hours, Monday to Friday. While you are sleeping, our expert Australian team review eService calls, providng an almost round the clock service.
Our online client support portal allows you to:
- Create new service and support cases
- Review status and history, and update existing cases
- Search extensive knowledge databases
- And much more!
Our team are able to connect to your system, see what you are seeing/doing, diagnose, resolve and instruct you on your problem.
Clients with support via a Business Partner
Please log any support call with your Business Partner but you can also access eService where you can take advantage of the extensive knowledge database.
Find out more about our Help Desk service and download our Service Level Agreements.
Professional Advantage has invested in the best staff and methodologies to ensure that every project we undertake is as risk free as possible and delivers maximum benefit. But our clients say it best:
Email our Project Office for availability.
They were very switched on. They knew everything about the software and could answer all our questions. That gave us confidence in the system.
The professional service and good humoured support provided by Professional Advantage during the implementation was enjoyable, creative and, in my opinion second to none.”